Frequently Asked Questions
Have a question? Please see our FAQ below.
How much does shipping cost?
We offer free shipping for all our orders, Australia wide. Unlike other matcha providers that you might have come across online, we have no minimum spend requirements. We offer free shipping for everyone, no matter how much or how little you order! We also dispatch orders made before 12pm (Melbourne time) on the same business day.
Can I come and pick up my order in person?
At this stage, we operate purely online and do not have a physical shop front for you to pick up your order.
Do you ship internationally?
While we only service customers within Australia for now (and are only able to ship within Australia), if you come from outside Australia do drop us a note using our contact form and we'll see what we can do!
What payment methods do you accept?
We utilise PayPal and Stripe as our main payment gateway, two of the most popular payment gateways in the world which accept virtually any method of payment other than Bitcoin. More payment methods are on the way real soon!
How long does it take for my order to arrive?
Depending on where you live, it normally takes 3 to 5 business days for our orders to arrive after being dispatched to our courier. However, there are cases where orders could take up to 7 business days to deliver for rural customers or during public holidays / long weekends.
I am not happy with my order and would like a refund, what now?
In the unlikely event that you do not like our matcha products, you have up to 30 days to raise a refund / return request. To do this, please use our contact form and include your full name, address and order number to fast track the process.
How do I make a cup of Matcha green tea?
Making a cup / bowl of matcha green tea is simple. Just Add 1/2 teaspon (or 1 gram) of sifted matcha into a cup or bowl. Fill with 75ml of hot water and whisk until frothy. To help you make the perfect cup of tea, you can use our Chasaku and Chasen matcha accessories.
How much caffeine is in a standard cup of Matcha?
In a typical serving of matcha, which we recommend to be ½ teaspoon or 1 grams of Matcha, contains approximately 34mg of caffeine. For comparison sake, a small cup of coffee (100 grams) will contain approximately 40mg of caffeine.
Is consumption of matcha safe during pregnancy?
It is generally recognised that pregnant women can safely consume up to about 200mg of caffeine per day. As the recommended serve of Matcha is around 1 gram, meaning an intake of 34mg of caffeine per cup, it is less than the 200mg of caffeine that pregnant women can consume. However, this does not constitute medical advice, and it is recommend that you always have a conversation with you doctor first.
Can’t find the answer you want? Feel free to drop us a line below or email us at [email protected] all return requests, please remember to include your name, address as well as your order number so we can process your queries as quickly as possible.