At Happy Matcha, we believe happiness is important, hence our name, and to ensure that all our customers are happy, we provide a 30 day money back guarantee. We believe so strongly in our product that if you are not 100% satisfied with our matcha tea, we’ll give you 100% of your money back if you raise a refund request within 30 days.
Please note that a $6.95 return fee applies to cover the cost of shipping. This fee includes courier pick up from your nominated address. A refund minus the delivery charge will be processed once we receive your order back in stock.
Your happiness is our main concern, and a unhappy customer will mean we haven’t done our job properly.
To raise a refund / return request, please use our contact form below, remember to include your order number and any other details that will assist us to fast track your request.