Got questions? We may have an answer below.

If you can’t find what you are looking for, please contact us with your enquiry.

How much does shipping cost??
We offer free shipping for all our orders, Australia wide. Unlike competitors, there are no minimum spend requirements. Free shipping for all! We also dispatch orders made before 12pm (Melbourne time) on the same business day.
Can I come and pick up my order in person?
At this stage, we are purely an online business and do not have a shop front for you to pick up your order.
Do you ship internationally?
At this point in time, we only service customers within Australia, and thus can only ship within Australia.
What payment methods do you accept?
We utilise PayPal and Stripe as our main payment gateway, two of the most popular payment gateways in the world which accept virtually any method of payment other than Bitcoins. We're still working on that.
How long does it take for my order to arrive?
Depending on where you live, it normally takes 3 to 5 business days for our orders to arrive after being dispatched to our courier. However, there are cases where orders could take up to 7 business days to deliver for rural customers or during public holidays / long weekends.
I am not happy with my order and would like a refund, what now?
In the unlikely event that you do not like our Matcha products, you have up to 30 days to raise a refund / return request. To do this, please use our contact form and include your full name, address and order number to fast track the process.
How do I make a cup of Matcha green tea?
Making a cup / bowl of matcha green tea is simple. Just Add 1/2 teaspon (or 1 gram) of sifted matcha into a cup or bowl. Fill with 75ml of hot water and whisk until frothy. To help you make the perfect cup of tea, you can use our Chasaku and Chasen matcha accessories.
How much caffeine is in a standard cup of Matcha?
In a typical serving of Matcha, which we recommend to be ½ teaspoon or 1 grams of Matcha, contains approximately 34mg of caffeine. For comparison sake, a small cup of coffee (100 grams) will contain approximately 40mg of caffeine.
Is drinking matcha safe for pregnant women?
It is generally recognised that pregnant women can safely consume up to about 200mg of caffeine per day. As the recommended serve of Matcha is around 1 gram, meaning an intake of 34mg of caffeine per cup, it is less than the 200mg of caffeine that pregnant women can consume. However, this does not constitute medical advice, and it is recommend that you always check with you doctor first.